Ugly Ufone!!

Posted by Dinky Mind on Wednesday, July 27, 2011 in ,
Till this moment I thought my phone had some issues, but when I called Ufone's helpline, I changed my opinion. When I dialled 333, I was greeted with a female robotic voice giving me really good news - "Respected user, this is to inform you that from July 15th, the charges for calling Ufone helpline have increased to Rs.1, exclusive of taxes. And if you want to talk to our service centre representative, then it would cost you additional Rs. 1, exclusive of taxes. Please dial 1 for...." I wish I could vent my anger out at the mechanic voice!

Anyway, I pressed zero, as it would direct me to the service centre representative. Thankfully he picked up on the 3rd bell, and greeted me by my father's name [my sim card is registered on his name]. I explained him the problem (if you remember, I once talked about my phone not able to send txt messages) and he, very professionally, asked me the cell phone model, and how many messages I had in my inbox and outbox. He also asked me to delete all the sent messages, check the message centre number and restart the phone. He said he just sent a message centre number on my phone (and I did hear a beep). So when I held up and checked the 2 txts on my phone, I found them both to be from Ufone about their silly and ultra stupid services!!! There was NO message center number anywhere in any of the txts! You can't believe how blood-boiling it was. I've been facing this problem for the past 5 days and silly, irresponsible Ufone reps are so darn unhelpful, it's plainly... ARGH!!!

Needless to say, I checked the message center number, deleted the sent messages, restarted my phone and since it's Ufone, the problem persisted! I even restored the phone to factory settings, but still, no success. Now I'd go home, charge my phone and call that silly guy again to text me the message centre number and not promotional SMSs.

It seems like in my life its a rule to talk to one silly person a day *sigh* :(



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